Coordinate who will be present for the appointment

If a tenant, owner or property manager is arranging service for someone else, establish who will provide access and who can approve the work. Share that arrangement when scheduling. A building contact and the person authorizing the repair may be different people.

Five premium brands, focused service

Choose the equipment that needs attention: Sub-Zero refrigeration, Wolf cooking appliances, or Viking, Thermador and Monogram kitchen equipment. The brand and model help us discuss the appropriate category rather than treating every kitchen appliance as the same request.

Describe the issue before arranging the visit

Tell us what the appliance does now and what it did before the problem began. Include a displayed message and whether another compartment or cooking function still works. You do not need to open internal covers to collect useful information.

Service at your home, by confirmed appointment

For a visit to your Murray Hill home, call with the exact address and relevant access rules. We review the appliance, availability and any building requirements before confirming an appointment.

Ask about diagnostic-visit charges when booking. The repair recommendation and any parts required follow an assessment; no repair is authorized merely by sending a request.

A FEW HELPFUL ANSWERS

Before your service visit

Can a property manager arrange a visit for a resident?

Call to discuss the access contact and who will authorize the service. An appointment needs clear arrangements with the resident and any applicable building requirements; submitting a form alone does not settle those details.

How do I request service in Murray Hill?

Call 212-540-2172 with the exact address, appliance brand and a short description of the problem. A service appointment is confirmed after the request and access details have been reviewed.

What should I have ready before I call?

Have the appliance brand and model if known, a short description of the problem and the service address. Mention any visible code, recent changes and building access rules. Leave the appliance installed.