Match the appointment to the building’s service window

If your building permits service visits only during specified hours, share the actual window and any elevator reservation process. Do not assume a preferred appointment time has been approved until both availability and access have been discussed.

Five premium brands, focused service

Choose the equipment that needs attention: Sub-Zero refrigeration, Wolf cooking appliances, or Viking, Thermador and Monogram kitchen equipment. The brand and model help us discuss the appropriate category rather than treating every kitchen appliance as the same request.

Describe the issue before arranging the visit

Tell us what the appliance does now and what it did before the problem began. Include a displayed message and whether another compartment or cooking function still works. You do not need to open internal covers to collect useful information.

Service at your home, by confirmed appointment

For a visit to your Turtle Bay home, call with the exact address and relevant access rules. We review the appliance, availability and any building requirements before confirming an appointment.

Ask about diagnostic-visit charges when booking. The repair recommendation and any parts required follow an assessment; no repair is authorized merely by sending a request.

A FEW HELPFUL ANSWERS

Before your service visit

Does selecting a preferred time confirm an appointment?

No. Availability, the appliance and any building access window are checked before an appointment is confirmed. Call if your building imposes a deadline for reserving an elevator or admitting a technician.

How do I request service in Turtle Bay?

Call 212-540-2172 with the exact address, appliance brand and a short description of the problem. A service appointment is confirmed after the request and access details have been reviewed.

What should I have ready before I call?

Have the appliance brand and model if known, a short description of the problem and the service address. Mention any visible code, recent changes and building access rules. Leave the appliance installed.