Separate the result from an interrupted cycle
Poor washing, wet dishes and standing water are different observations. Note the program used and whether it finished normally. Include recent changes to detergent or loading without assuming either explains a persistent problem.
Photograph a message while it is visible. Do not start repeated cycles if the appliance leaks or repeatedly interrupts power.
Plumbing and cabinetry belong in the history
Mention work on the sink, drain or water supply that preceded the complaint. A new floor or decorative panel can also affect the access conversation. None of these details confirms the cause of a fault without assessment.
Keep the dishwasher installed. Do not pull it from beneath the counter, reach into inaccessible water or open electrical covers. For an active leak, stop use and arrange appropriate help to protect the surrounding area.
Plan for the appliance to be accessible
Clear ordinary items from the front of the unit and explain any building service restrictions. Call 212-540-2172 to discuss diagnostic charges and availability for your Midtown address. The assessment determines the proposed repair rather than a generic promise to replace a drain pump.
A FEW HELPFUL ANSWERS
Before your service visit
Can I assume retained water means the pump has failed?
No. The cycle history and installation need to be assessed before a component is selected.
Should I run a cleaning cycle before the visit?
Do not use cleaning as a repair attempt for a leak or stopped program. Ask what preparation is appropriate for the reported condition and exact model.